Palm 755p Guide de l'utilisateur télécharger pdf (Page 294)

286 Section 7A: Help

Trouble Upgrading?

If you experience problems with your Treo™ 755P smart device by Palm after performing the

upgrade steps described in “Upgrading From Another Palm OS® Device” on page 29, you

may have incompatible applications or settings that were not quarantined during the

installation process. These files reside in the Backup subfolder of your user folder.

Incompatible applications or settings can lead to numerous issues, including system resets

and freezes. If you experience problems after upgrading, follow these steps to correct the

problem:

1. Locate your user folder on your computer:

䡲 Windows: If your device name is one word, your user folder name is the first six

characters of your device name. If your device name is two words, your user folder

name consists of the first six characters of the second word of your device name,

followed by the first letter of the first word. For example, if your device name is

John Smith, your user folder is named SmithJ. Your user folder is usually located

inside one of the following folders:

C:\Program Files\Palm\

C:\Program Files\palmOne\

C:\Program Files\Handspring\

䡲 Mac: Your user folder name is the same as your device name and is usually found

in this location:

<Mac hard drive> : Users : <Your Mac username> : Documents: Palm : Users.

2. Make a copy of your user folder and store it in a safe place.

䡲 Windows: Copy the folder, and then paste it to your Windows desktop.

䡲 Mac: Select the folder, press and hold the Option key, and then drag the folder to

your Mac desktop.

3. Confirm that the copy of your user folder includes a subfolder named Backup, and

that all the files in the original Backup subfolder are also in the copy of the Backup

subfolder.

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Palm 755p Guide de l'utilisateur Page 294